At Pelsbarn, we stand firmly behind the quality of our products. That's why we offer you peace of mind with our comprehensive warranty terms.
14-day Refund policy: We’re pawsitively sure that your furry friend will adore the original Pelsbarn Cooling Bed, so we’re offering a 14-day refund policy on all items. If you and your pup are not satisfied, just send the item back within 14 days, unused, in the same condition you received it, and in the original packaging. We’ll fetch you a full refund—no questions asked!
365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However, if, by any chance, a factory defect occurs within 365 days from the date of purchase, we ensure that the issue will be addressed. Simply reach out to our Customer Service Team via support@pelsbarn.org, and we will promptly repair or replace the defective item at no cost.
We want you to shop at Pelsbarn with confidence, knowing that we stand by our products and strive for your complete satisfaction. If you have any questions about our warranty terms or need to file a warranty claim, please feel free to contact our customer service.
Your satisfaction is our priority!